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Customers can cancel their order within 24 hours of placing it, provided that the order has not been processed or shipped. To cancel your order, please contact our customer support at or call +971 04 450 3505.

Refunds for cancelled orders will be made to the payment solution initially used by the customer. Please allow up to 45 days for the refund transfer to be completed.

Order Processing:

Please note that we strive to process orders promptly to ensure the fastest delivery possible. Once an order has been processed, it cannot be cancelled. If you wish to cancel your order, please contact us immediately.

Refund Timeline:

The refund process may take up to 45 days, depending on your payment method and financial institution. If you have not received your refund within this period, please contact our customer support for further assistance.


Please be aware that certain products may not be eligible for cancellation or return, such as personalized or customized items. In such cases, we will clearly state the non-cancellation policy on the product page.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will assess the issue and provide further instructions on returns or replacements.